Key Responsibilities

1. Coordination & Leadership

• Lead and coordinate all activities related to:
• Demand Management
• IT Investment strategy and analysis
• Communication activities linked to investments, value, and decision-making
• Oversee the day‑to‑day work of provider staff assigned to these areas.
• Ensure consistency of methods, deliverables, and documentation across all investment‑related services.

2. IT Demand Management

• Follow up on new IT investment ideas, requests, and demands.
• Guide stakeholders through the demand intake process.
• Support prioritisation and categorisation of demands in alignment with governance rules.

3. Investment Analysis & Decision Support

• Analyse the costs, benefits, added value, and strategic alignment of investment proposals.
• Produce clear and decision-ready documentation for the Investment Panel and other governance bodies.
• Contribute to the definition and evolution of IT investment processes, tools, and methodologies.
• Provide insights on portfolio coherence, financial impacts, and value realisation.

4. Communication & Stakeholder Management

• Lead or contribute to communication activities related to:
• Investment processes and decisions
• Portfolio updates
• Governance frameworks
• Ensure all communication material is aligned with EP corporate guidelines.
• Act as the primary escalation point for stakeholders regarding Demand Management and IT Investment matters.

5. Quality Assurance & Context Alignment

• Ensure that all consultants delivering services in this scope:
• Understand the European Parliament’s organisational context
• Follow the correct procedures and governance models
• Deliver outputs that meet stakeholder expectations
• Guarantee the quality, completeness, and accuracy of all produced deliverables.

Minimum Requirements (as per SR & SLA)

Education

• University degree at EQF Level 7
• (Master’s degree or 5 years of higher education)

Experience

• At least 4 years of professional experience in:
• IT investment strategy
• Portfolio management
• Demand management
• Financial or value analysis of IT initiatives
• Or related domains

Language Skills

• English: Level C1 (written and spoken)
• French: considered an asset

Expected Skills & Competencies

• Strong analytical and financial assessment skills (cost‑benefit, business value, risk analysis).
• Knowledge of portfolio management principles and investment governance.
• Ability to produce clear, concise, decision-grade documentation.
• Excellent coordination abilities with cross-functional teams.
• Excellent communication and presentation skills.
• Capacity to handle escalations and provide guidance on strategic issues.
• Understanding of enterprise IT environments and public-sector governance models.

Role in the Managed Service

• Ensures alignment with the customer’s architectural and operational framework.
• Participates in Kanban-based task management and reporting cycles.
• Supports KPIs by ensuring timely delivery of investment-related tasks.
• Provides input for monthly activity reports and quarterly reviews.
• Acts as the first-line escalation point for all issues related to demand, portfolio, investment, and communication activities.